剑桥商务英语口试全真试题
Phase II CARD
A: WHAT IS IMPORTANT WHEN
Planning a presentation
Finding out about the audience
Researching the topic
B: WHAT IS IMPORTANT WHEN…?
Aiming to improve customer service
Staff training
Customer satisfaction
C: WHAT IS IMPORTANT WHEN …
Managing a project
Encouraging teamwork
Keeping to schedule Phase III Card
Programme for New Staff
The manufacturing company you work for would like to introduce a full programme of training for new staff.
You have been asked to help prepare the programme.
Discuss the situation together, and decide:
What should be covered by the training programme
How else new staff can be helped to settle into their jobs as quickly as possible
